PARTICIPANT CANCELLATION POLICY


All cancellation and rescheduling requests must be directed in writing to [email protected]. 

REFUNDS
15+ days before live training Full Refund
3-14 days before live training $250 late-cancel fee
less than 3 days before live training No Refund
Purchases are eligible for refund, less any applicable late cancel/reschedule fees, for 1 year after purchase date.


RESCHEDULING
1st time (15+ days before initially scheduled training) $0
1st time (1-14 days before initially scheduled training)
 $250 reschedule fee
Additional Reschedules $40 Admin Fee per reschedule request
Please Note: additional registration costs may apply if you choose to reschedule for a higher-cost event format or an event more than 1 year after your original purchase date.


Grace is given on a case-by-case basis in the event of emergencies, such as:

  • Sudden illness or injury
  • Severe weather or natural disasters
  • Death of a loved one


If this is your situation, please contact us at [email protected] so we can assist you.


ADA ACCOMMODATIONS

Our EMDR Training Courses are held in physical and/or virtual facilities that are in accordance with the American Disabilities Act. Please contact [email protected] to request special accommodations for disability (ADA).

We are fully committed to conducting all activities in strict conformation with the APA, ASWB, NASW, NBCC, and EMDRIA grievance procedures.


TRAINING EVENT CANCELLATION POLICY

  • Minimum Attendance Requirement: We reserve the right to cancel any training 10 days prior to the first day of the scheduled training if it does not meet its minimum attendance requirement of 6 participants.
  • Unforeseen Events: We reserve the right to cancel any training at any time if an emergency occurs beyond our control, such as severe weather, national disaster, sudden illness/injury, or death.
  • Refund: In the event that we cancel a training event, affected participants will receive their choice of either a full refund of their registration fees or rescheduling for an alternate training date.